General Terms and Conditions

Rates
All rates in this tariff are net, quoted in Euros and include taxes and services. Rates for children 2-12 years are valid only when they are sharing their parents' room as 3rd or 4th person. Unless otherwise stated, hotel reservations for 1 or 2 nights' stay incur an extra charge of 10% of tariff rates. Rates for hotels are per person per day. Rates for self-catering accommodation are per unit per day and valid for a minimum stay of one week. Transfer to self-catering accommodation on arrival is compulsory. Rates must be re-confirmed.

Reservations
All reservations must be made in writing either by letter, e-mail or fax. The agent/operator is to forward to the client or group a duplicated voucher containing the exact number of persons and services

Method of payment
Services for groups: a deposit of 30% of the total cost of services upon confirmation, full settlement of payment for all services is required 2 weeks before the arrival of each group. Services for individuals: for all services, full advance payment is required upon confirmation of reservation. Late bookings or services can be provided to your clients if a bank remittance is transmitted to our company before departure date. IMPORTANT: All payments must be made by bank draft or bank cheque, free of bank expenses to us. Personal or company cheques are not acceptable. The company reserves the right to cancel the arrangement or to refuse to honour vouchers if the agreed payments do not reach us in time.

Cancellation fees
Unless otherwise stated, cancellations received at least 7 days for low/mid season and 14 days for high season before the arrival date incur a cancellation fee of 2 nights' full payment. Cancellations received after confirmation of reservation but before the above period incur a cancellation fee of 10 Euros per reservation file to cover administration expenses. For "no show" clients all services will be charged in full.

Complaints - Compensation
If clients have any complaints about the standard of services (transportation, accommodation etc) they must report them to Omega Maritime Tavel Agency during their stay in Greece, otherwise compensation will not be considered. In case of hotels overbooking, Omega Maritime  undertakes to arrange accommodation in a hotel of the same or higher standard. Compensation in these cases will not be considered by Omega Maritime s and should be resolved between the clients and the hotel. Agents/operators should advise their clients accordingly.

Liability
Omega Maritime Tavel Agency acts as an agent only. So for transportation companies, hotels, apartments and other contractors declines responsibility for any losses, damages, injuries, accidents, change or cancellations of schedules, delays, strikes, acts of Government or other irregularities caused or arising from circumstances beyond its control.

Service not mentioned in this tariff
We are happy, upon request, to quote special rates for services not found in this tariff such as programmes for incentives, conferences, weddings, island hopping and conventions.

Special low rates
For hotels/apartments, transfers, private tours, round trips, boat trips ets special low rates are available for "back to back" series of groups and charter operators.

Payment details
Alpha Bank of Greece, Rhodes Branch, Account ALPHA  in favour of Mr A. Papaemanouil

Our details for correspondence